CloudBit server side problem?

I observe some strange behavior on CloudBit for these days and I suspect that the server side of CloudBit has some problem.

What I observe:

  • I have two CloudBits, both connected to WiFi (solid green light) with minimal configuration (just USB power + cloudbit + LED)
  • CloudBit web interface sometimes works (maybe 10% of the time) but mostly doesn’t.
  • IFTTT does not work.
  • Re-connecting wifi does not help (sometime we go into diagnostic mode but just says to try connecting again)
  • I tried other things but didn’t help (Bringing cloudbits closer to router, changing wi-fi channel, etc)

I tried to access the LittleBits cloud API directly, but I found that the “is_connected” is constantly flapping, as attached at the end.

Curiously, the is_connected of two cloudbits are always both true or both false, that makes me feel that some server side problem is causing this (as each API access might be routed to a different server…)

Does anybody have similar situation?
I tried to send support request but I don’t have any response yet.

Result of cloud API:

$ for ((i=1; i<20; ++i)); do wget "https://api-http.littlebitscloud.cc/v2/devices" --header="Authorization: xxxxxxxx" -O - -q ; sleep 1 ; echo ; done
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":500}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":500}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":500}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":500}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":500}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":500}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":500}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":500}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":true,"input_interval_ms":500}]
[{"label":"pipotto1","id":"00e04c03328e","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200},{"label":"Pipotto2","id":"00e04c0356c9","subscriptions":[],"subscribers":[],"user_id":66922,"is_connected":false,"input_interval_ms":200}]
1 Like

Hi @tmakino, we responded to your email earlier this morning. We’ll help you troubleshoot via email. Thanks for letting us know!

I’m also facing similar issue. My cloud bit is connected to cloud app of littlebits, but API request to get device info always returns “is_connected = false”. Please suggest appropriate fixes/ next steps